Medical Front Office (LWR)

Children's Orthopaedic and Scoliosis Surgery Associates, LLP; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Children's Orthopaedic and Scoliosis Surgery Associates, LLP is seeking a friendly front desk receptionist to greet patients and families and support daily clinic operations in Florida. You will answer calls, schedule appointments, verify insurance benefits, process charges in our EMR system, and assist with accounts receivable while delivering outstanding customer service in a fast-paced environment.

Knowledge of EOB statements and Spanish language is a plus.

Qualifications

• Associate’s or Bachelor’s degree preferred (not required).
• Experience with insurance verification and benefit collections.
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar).
• Strong customer service in high-volume settings.
• Bilingual Spanish is a plus.

Responsibilities

• Serve as welcoming first point of contact for patients and families.
• Answer phones, manage high call volumes, and schedule appointments.
• Create, update, and maintain accurate patient accounts.
• Perform insurance verification and benefit eligibility checks.
• Process point-of-service collections and charge entry into EMR.
• Assist with accounts receivable follow-up and benefit collections.
• Support clinic preparation and day-to-day operations.
• Provide excellent customer service to patients, families, and providers.
• Collaborate with team members to ensure smooth clinic flows.

Skills

Customer service

Multitasking

Spanish bilingual

EMR systems

Medical benefits (EOB)

Phone screening

Detail oriented

Education

Associate or BA preferred

Tools

Athena/EPIC/Phreesia

Job description

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Description

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Key Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Requirements

• Associate’s or Bachelor’s degree preferred (not required)
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• Strong customer service skills with the ability to multitask in a high-volume setting
• Prior experience in a medical practice or billing department (orthopaedics a plus)
• High attention to detail, accuracy, and follow-through
• Longevity and growth in previous positions highly valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• Critical thinking, professionalism, and articulate communication skills required
• Bilingual Spanish strongly preferred but not required