Medical Front Office Specialist (Tampa)

Scoliosis Surgery Associates, LLP; Tampa (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Holiday schedule

Employer-paid medical plan

Dental and vision options

Retirement plan

Life insurance

Employee referral bonus

Growth and cross-training

Job summary

Scoliosis Surgery Associates, LLP in Tampa, FL is seeking a detail-oriented front desk administrator to handle patient check-in, benefits verification, scheduling, and billing support. You will manage accounts, interact with patients and families, and assist with AR follow-up in a fast-paced orthopedic practice.

The role requires strong customer service, accurate data entry, and familiarity with EMR systems.

Qualifications

• Associate’s or Bachelor’s degree preferred (not required)
• Ability to interpret and understand medical benefits, especially EOB statements
• Experience in charge entry, insurance verification, and benefit collections preferred
• Strong customer service skills in a high-volume setting
• Prior experience in medical practice or billing is a plus
• Detail-oriented with accuracy and reliability
• Prolonged growth and longevity in roles valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar) and Microsoft Outlook

Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Skills

Customer service

Multitasking

Bilingual Spanish (preferred)

Attention to detail

Communication

Education

Associate’s degree preferred

Bachelor’s degree preferred

Tools

EMR systems (Athena/EPIC/Phreesia)

Microsoft Outlook

Billing software

Job description

Description

Key Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Benefits

• Competitive starting salary with performance-based incentives
• Paid time off and generous holiday schedule
• Employer-paid medical plan options; dental and vision available
• Profit-sharing retirement plan
• Life insurance plan
• Employee referral bonus program
• Opportunities for growth and cross-training within a dynamic practice

Requirements

• Associate’s or Bachelor’s degree preferred (not required)
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• Strong customer service skills with the ability to multitask in a high-volume setting
• Prior experience in a medical practice or billing department (orthopaedics a plus)
• High attention to detail, accuracy, and follow-through
• Longevity and growth in previous positions highly valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• Critical thinking, professionalism, and articulate communication skills required
• Bilingual Spanish strongly preferred but not required