Medical Front Office Specialist – Patient Concierge

HMG; Greeneville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Holston Medical Group is seeking a Front Office I to be the first point of contact for patients, greeting them warmly and ensuring smooth check-in and check-out processes. You will collect co-pays, verify insurance, and schedule follow-up visits in a fast-paced, patient‑centered setting.

Your role supports daily operations across opening, workday, and closing procedures while maintaining accurate records and excellent customer service. This position is based in Greeneville, TN.

Qualifications

• High School diploma or equivalent required.
• 1-2 years’ experience in a medical office or customer service position, preferred.
• Proven success asking for payment, making change, and balancing a cash drawer.
• Working knowledge of managed care and overall understanding of HMO’s and PPO’s, preferred.
• Excellent customer service skills is a must.

Responsibilities

• Open and prepare the office for the day, including safe access and starting routines.
• Greet patients, vendors, or anyone in the office or on the phone with a warm welcome.
• Data entry of patient demographics and insurance information; verify eligibility.
• Collect co-payments, generate receipts, and post payments to patient accounts.
• Check in and check out patients, schedule follow-up appointments, and balance transactions.
• Answer calls and handle general billing questions; route tasks to nurses and providers.
• Maintain filing/records, shred confidential documents, and manage mail/distribution.
• Close out daily deposits and reconcile payment activity; ensure privacy and HIPAA compliance.

Skills

Customer service

Cash handling

Medical office experience

Payment collection

HMO PPO knowledge

Education

High School diploma or equivalent

Job description

Holston Medical Group is seeking a Front Office I to be the first point of contact for patients, greeting them warmly and ensuring smooth check-in and check-out processes. You will collect co-pays, verify insurance, and schedule follow-up visits in a fast-paced, patient‑centered setting.

Your role supports daily operations across opening, workday, and closing procedures while maintaining accurate records and excellent customer service. This position is based in Greeneville, TN.