Medical Front Office Specialist

US Heart & Vascular; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

US Heart & Vascular is seeking a Medical Front Office Specialist for Memorial Cardiology Associates in Houston, TX. You will provide friendly, efficient service to patients in person and by phone, manage scheduling, and handle referrals and insurance verification in a fast-paced cardiology setting.

Proficiency with E-Clinical Works or similar EMR software is preferred. Travel to other locations may be required, and HIPAA compliance is essential in protecting patient information.

Qualifications

• Minimum of 1 year of reception or medical office experience.
• Experience in cardiology is a plus.
• Proficiency with EMR software (E-Clinical Works) or similar.
• Bilingual abilities are preferred but not required.

Responsibilities

• Provide exceptional customer service to every patient, whether in person or via telephone in a professional and timely manner.
• Schedule patient appointments and confirm them; manage referrals and follow-ups as needed.
• Answer calls and respond to patient inquiries courteously; handle emails, voicemails, tasks, and faxes daily.
• Verify insurance coverage and document benefits; collect payments per office policies and prepare deposits.
• Enter authorization information and patient demographics into the EMR; maintain HIPAA privacy.
• Travel to other locations as required and keep lobby area neat and orderly.
• Attend required meetings and participate in committees as needed.

Skills

Customer service

Phone etiquette

Professional communication

Bilingual

HIPAA compliance

Scheduling

EMR experience

Tools

E-Clinical Works

Job description

US Heart and Vascular is in need of a Medical Front Office Specialist to join our team at Memorial Cardiology Associates in Houston, TXResponsibilities:Provide exceptional customer service to every patient, whether in person or via telephone in a professional and timely manner, determining their needs and responding accordingly.Address emails, voicemails, tasks, and faxes daily in a timely and efficient manner.Safeguard the privacy of patient health information in compliance with HIPAA regulations.Answer phone calls and respond to patient inquiries in a courteous and professional manner.Schedule patient appointments in an efficient and timely manner, ensuring optimal utilization of office resources.Confirm patient appointments and follow-up as necessary.Respond to patient referral requests within 48 hours.Enter authorization information into the patient account in the system.Maintain patient information confidentially and in accordance with legal and office standards.Travel to other locations.Print patients’ medication lists prior to triage.Ensure that the work area and lobby are always neat and orderly.Attend required meetings and actively participate in committees as needed.Obtain and accurately enter patient demographic and insurance information into the patient registration system.Obtain signed financial policies and HIPAA authorization forms for all new and annual patients.Verify insurance coverage and document benefits information.Collect patient payments per office policies.Prepare daily deposits for office co-pays collected.Requirements:Minimum of 1 year of reception or medical office experience.Experience in cardiology is a plus.Proficiency with E-Clinical Works or similar Electronic Medical Record (EMR) software.Bilingual (preferred but not required).Ability to communicate effectively and professionally with patients, staff, and visitors.Strong organizational skills and attention to detail.Ability to work efficiently in a fast-paced environment.Knowledge of medical insurance verification and office billing procedures is a plus.About Houston, TX:Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.