Medical Front Office Specialist

US Heart & Vascular; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Monday–Friday schedule

CME allowance

Job summary

US Heart and Vascular is seeking a Medical Front Office Specialist to join Fort Worth Heart in Fort Worth, TX. The role handles patient greetings, demographics, insurance verification, payments, and front desk operations to ensure smooth visits. Strong communication and customer service are essential; bilingual skills are a plus but not required.

The position offers a Monday–Friday schedule, comprehensive benefits, and CME allowance, with supportive teamwork in a busy outpatient setting.

Qualifications

• High School diploma or equivalent is required.
• 2 years of customer service experience is required.
• Working knowledge of eCW system preferred.
• Bilingual skills preferred but not required.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner and provide directions as needed.
• Verify and update patient demographics and insurance at every visit.
• Collect co-payments and past due balances at the time of service.
• Post all payments and key billing information into the computer system.
• Assist patients with forms and answer questions and concerns.
• Manage petty cash, bank deposits, and post daily batches.
• Verify referrals and pre-authorizations prior to patient arrival.
• Answer incoming calls and schedule appointments.
• Distribute incoming mail to the appropriate area.
• Maintain a neat front office and lobby areas.
• Perform other duties as assigned by the Manager/Administrator.

Skills

Customer service

Bilingual (Spanish/English)

Communication skills

Education

High School Diploma or equivalent

Tools

eCW system

Job description

US Heart and Vascular is in need of a Medical Front Office Specialist to join our team at Fort Worth Heart in Fort Worth, TX.Responsibilities:• Greets patients in polite, prompt, and helpful manner. Provides any necessary instructions or directions.• Verifies and updates patient demographics, insurance, at every visit.• Collect co-payment and past due balances at the time of service.• Post all payments, and key billing information into the computer system; research as needed.• Assists patients in completing all necessary forms, answers patient questions and concerns.• Responsible for managing petty cash, bank deposits, and posting daily batches.• Verify appointment referrals and pre-certs prior to patient arrival.• Answer incoming calls, referring calls to physicians or triage nurses as needed. Schedule appointments.• Distribute the incoming mail to the appropriate person or designated area to be processed.• Maintain neat and organized front office and lobby areas.• Performs other responsibilities, duties, or tasks as assigned by the Manager/Administrator.Requirements:• High School diploma or equivalent• Bilingual Preferred but not required• Some healthcare experience preferred but not required• 2 years of customer service experience• Working knowledge of eCW system preferredWhy Choose Us?Comprehensive benefits packageMonday-Friday ScheduleCME allowanceAbout Fort Worth, TX:Fort Worth, Texas, offers a perfect blend of big-city amenities and small-town charm, making it an attractive place to live. With a lower cost of living compared to other major Texas cities, a thriving job market, and no state income tax, it's a great spot for professionals and families alike. The city boasts a rich cultural scene, from the historic Stockyards to world-class museums and entertainment districts. Plus, Fort Worth’s warm climate, outdoor recreation, and friendly community make it an inviting place to call home.