Medical Front Office Receptionist

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 38,000 - 56,000; Full time

Job summary

City of Chesapeake seeks an Office Specialist- Reception at Chesapeake Integrated Behavioral Healthcare (CIBH). You are the first point of contact for visitors, schedule appointments for physicians and clinical staff, and help direct people to the right departments to ensure a smooth and welcoming flow.

The role requires a high school diploma or GED and at least one year of administrative experience. It is a full-time, city employee position with a Monday–Friday schedule; occasional extra hours

Qualifications

• Requires a high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in word processing, secretarial skills.
• Minimum of one year of full‑time equivalent experience in administrative support.
• Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑term department needs and/or City‑wide emergencies.

Responsibilities

• Greet visitors and assist in directing them to the appropriate areas.
• Schedule appointments for a team of physicians, nurse practitioners, and clinical staff
• Manage the check-in and check-out process
• Collect co-payments and reconcile receipts daily for city deposit
• Utilize multi line phone system to assist callers or route calls to the appropriate party
• Assist with staff and client inquiries and resolve issues in a timely and empathetic manner
• Provide assistance in other areas as needed.
• Other duties as assigned

Skills

Customer service

Multitasking

Communication skills

Education

High school diploma or GED

One year of college in word processing/secretarial skills

Tools

Word processing software

Multi-line phone system

Job description

City of Chesapeake seeks an Office Specialist- Reception at Chesapeake Integrated Behavioral Healthcare (CIBH). You are the first point of contact for visitors, schedule appointments for physicians and clinical staff, and help direct people to the right departments to ensure a smooth and welcoming flow.

The role requires a high school diploma or GED and at least one year of administrative experience. It is a full-time, city employee position with a Monday–Friday schedule; occasional extra hours