Receptionist

Physical Therapy Center of Chesapeake; Chesapeake (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare environment

Friendly team

Job summary

Physical Therapy Center of Chesapeake in Chesapeake, VA is seeking a friendly Receptionist to greet patients, answer calls, and manage appointments with professionalism.

You will verify insurances, collect co-pays, maintain EMR records, and coordinate communication among patients and clinicians in a supportive front-desk role.

Qualifications

• High school diploma or equivalent.
• 1+ year of receptionist or front desk experience.
• Experience in a medical or healthcare setting preferred.
• Familiarity with insurance verification and medical billing basics is a plus.
• Proficient in Microsoft Office and comfortable learning new software.
• Excellent communication and customer service skills.
• Professional appearance and compassionate approach.

Responsibilities

• Greet and check in patients with a warm, professional demeanor.
• Answer and direct incoming phone calls, emails, and appointment inquiries.
• Schedule, confirm, and manage patient appointments using practice management software.
• Verify insurance eligibility and collect co-pays at the front desk.
• Maintain accurate patient records and update demographic information in the EMR system.
• Coordinate communication between patients, therapists, and clinical staff.
• Manage front desk operations including filing, faxing, and general administrative tasks.

Job description

About the Role:

Physical Therapy Center of Chesapeake is looking for a friendly and organized Receptionist to be the welcoming face of our clinic. This is a fantastic opportunity to join a dedicated healthcare team that makes a real difference in patients' lives every day.

Responsibilities:

• Greet and check in patients with a warm, professional demeanor
• Answer and direct incoming phone calls, emails, and appointment inquiries
• Schedule, confirm, and manage patient appointments using practice management software
• Verify insurance eligibility and collect co-pays at the front desk
• Maintain accurate patient records and update demographic information in the EMR system
• Coordinate communication between patients, therapists, and clinical staff
• Manage front desk operations including filing, faxing, and general administrative tasks

Requirements:

• High school diploma or equivalent required
• 1+ year of receptionist, front desk, or administrative experience preferred
• Experience in a medical or healthcare setting is a plus
• Familiarity with insurance verification and medical billing basics is a bonus
• Proficient in Microsoft Office and comfortable learning new software
• Excellent communication, multitasking, and customer service skills
• Compassionate, patient-focused attitude with a professional appearance

About Us:

Physical Therapy Center of Chesapeake is a trusted provider of physical therapy services in the Chesapeake, VA community, committed to helping patients recover, move better, and live healthier lives. Our patients love us for our personalized, compassionate care, and our staff enjoy a supportive team environment where their contributions truly matter.