Medical Front Office - Patient Service Specialist

Rush University Medical Center; Sun City (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Health, vision, dental

Company 401(k) retirement plan

Life and disability protection

Job summary

Rush University Medical Center in Sun City, AZ is seeking a Patient Service Specialist to greet patients, register them, explain their visit flow, and coordinate front-desk activities at our outpatient physical therapy center.

This full-time role, with a Monday–Friday schedule and a pay rate of $18.00–$22.00 per hour, emphasizes patient experience and administrative support, including appointment scheduling, handling co-pays, payer verifications, and communications with insurers and providers.

Qualifications

• High School Diploma or GED.
• 1 year of medical office experience.
• 1 year of front desk experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 10503 W Thunderbird Blvd., Ste 200, Sun City, AZ 85351

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday

Compensation: $18.00 - $22.00/hour (based on experience)

When patients enter our outpatient physical therapy center in Sun City, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Medical Office Experience
• 1 Year of Front Desk Experience

Preferred:

• Insurance Verification Experience
• Health Care Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans