Medical Front Office - Patient Service Specialist

Rush University Medical Center; Casa Grande (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, Rx, Vision, and Dental plans

Company-matching 401(k) retirement

Job summary

Rush University Medical Center in Casa Grande, AZ is seeking a Patient Service Specialist to greet patients, register them, and support both clinical and administrative workflows at the front desk.

The role handles scheduling, insurance verifications, co-pay collection, and payer approvals, with a weekday, 9am–5:30pm schedule and a hourly compensation of $18–$22.

Qualifications

• High School Diploma or GED is required.
• 1 year of Medical Office Experience is required.
• 1 year Front Desk experience is preferred.
• Healthcare experience is preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Patient interaction

Communication skills

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 1828 East Florence Blvd Suite 102 Casa Grande, AZ, USA, 85122

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday 9am-5:30pm

Compensation: $18.00 - $22.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Medical Office Experience

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans