Medical Front Office - Patient Service Specialist

Rush University Medical Center; Pickerington (OH); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/Dental/Vision

401(k) matching

Job summary

Rush University Medical Center in Pickerington, OH seeks a Patient Service Specialist to greet and register patients, explain visit steps, and assist with check-out. You’ll schedule appointments by phone and in person, coordinating with insurance and teams to ensure smooth patient flow.

This full-time role offers $16.00–$19.00 per hour, with evenings until 7pm as needed, plus benefits including PTO, health coverage, and a 401(k) plan.

Qualifications

• High School Diploma or GED.
• 1 year front desk experience (preferred).
• Healthcare experience (preferred).

Responsibilities

• Greet and register patients and provide information about visits and next appointments.
• Schedule patient appointments in person and by phone.
• Coordinate with insurers and other teams for authorization and verification processes.
• Collect co-pays and assist with payer communications.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Appointment scheduling software

Job description

Overview

Position: Patient Service Specialist

Location: 1010 Refugee Road Suite 210 Pickerington, OH 43147

Type of Employment: Full-time

Schedule: Monday - Friday (hours vary/2 evening until 7pm)

Compensation: $16.00 - $19.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Pickerington, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition


• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance


• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings


• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out


• Schedule patient appointments in person and via phone


• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team


• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience


• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans