Medical Front Office - Patient Service Specialist

Select Medical; Pennsylvania; On-site; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to enhance patient experiences at the front desk of their outpatient center. In this vital role, you will be the first point of contact for patients, ensuring they feel welcomed and informed during their visits. Your responsibilities will include greeting patients, scheduling appointments, and managing communications with insurance companies and other stakeholders. This is an exciting opportunity to make a significant impact on patient care and contribute to a supportive team environment. If you have a passion for customer service and a desire to help others, we invite you to apply and join a team that values diversity and inclusion.

Qualifications

• High School Diploma or GED required.
• Experience in insurance verification is preferred.

Responsibilities

• Greet and register patients, providing essential information.
• Schedule appointments and manage communication with various parties.

Skills

Customer Service

Communication Skills

Insurance Verification

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Bedford/Manchester, NH

Type of Employment: Fulltime

Schedule: Weekdays - 7am to 5pm

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Bedford, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• Insurance Verification Experience
• 1 Year of Front Desk Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.