Medical Front Office - Patient Service Specialist

Select Medical; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Service Specialist to enhance patient experiences at their outpatient center. This role is pivotal in managing the front desk, ensuring patients feel welcomed and informed from the moment they arrive. You'll be responsible for scheduling appointments, handling insurance verifications, and facilitating smooth communication with various stakeholders. With a focus on mentorship and work-life balance, this position offers a rewarding opportunity to contribute to patient care in a supportive environment. If you're passionate about healthcare and customer service, this role is perfect for you.

Benefits

Generous PTO

Comprehensive Medical/RX Plan

401(k) Retirement Plan

Life and Disability Protection

Qualifications

• 1 Year of Front Desk Experience in a healthcare setting.
• Experience with insurance authorizations and patient scheduling.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage communication with insurance companies.

Skills

Customer Service

Communication Skills

Insurance Authorization

Education

High School Diploma or GED

Tools

EMR Software

Job description

Overview

Position:Patient Service Specialist

Location: Louisville, KY

Type of Employment: Fulltime - In Home PT dept at the Admin office

Schedule: Weekdays (8:30am to 5pm)

Compensation: Starting at $15/hour (Pending experience)

When patients enter our outpatient physical therapy center in Louisville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Health Care Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience
• EMR home care home base
• Home Health Experiense

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.