Medical Front Office - Patient Service Specialist

Select Medical; Jeffersonville (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance the patient experience at their outpatient physical therapy center. In this dynamic role, you will be the first point of contact for patients, ensuring they feel welcomed and informed. You will manage appointments, communicate effectively with various stakeholders, and handle administrative tasks that are crucial for smooth operations. This position offers a chance to make a significant impact on patient care and requires strong customer service and communication skills. Join a team dedicated to providing exceptional care and support in a rewarding environment.

Qualifications

• High School Diploma or GED required.
• Preferred experience in home health and EMR systems.

Responsibilities

• Greet and register patients, providing essential visit information.
• Schedule appointments and manage communication with various parties.
• Collect co-pays and handle insurance authorizations.

Skills

Customer Service

Communication Skills

Scheduling

Education

High School Diploma or GED

Tools

EMR Software

Job description

Overview

Position: Patient Service Specialist

Location: Jeffersonville, IN

Type of Employment: Fulltime

Schedule: Weekdays (8am to 5pm)

Compensation: Starting at $15/hour (Pending experience)

When patients enter our outpatient physical therapy center in Jeffersonville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Qualifications

Minimum Qualifications:

• High School Diploma or GED.

Preferred Qualifications:

• EMR home care home base.
• Home Health Experience.

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.