Medical Front Office - Patient Service Specialist

Select Medical; Ankeny (IA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Start Strong mentorship

Generous PTO

Medical, vision, dental plans

Company-matching 401(k)

Job summary

Select Medical in Ankeny, IA is seeking a Patient Service Specialist to greet patients, schedule appointments, and manage insurance verifications. The role supports both the patient experience and clinic operations. Full-time with clinic hours Monday–Friday, 7am–5pm.

Compensation ranges from $17.00 to $20.00 per hour, with benefits including PTO, medical plans, and a 401(k) retirement plan. Prior front desk and insurance verification experience are preferred.

Qualifications

• 1 year front desk experience (preferred)
• Insurance verification experience (preferred)
• Greet and assist patients with information about visits and next steps

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with attorney offices, insurance companies, translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance verification

Education

High School Diploma or GED

Job description

Position: Patient Service Specialist

Location: 1450 SW Vintage Parkway, Ankeny IA 50023

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday (Clinic Hours between 7am-5pm)

Compensation: $17.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk experience
• Insurance Verification Experience