Medical Front Office Coordinator

ECAA - Anesthesia Specialists; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional development and training

Job summary

Midtown Pain & Spine Clinic in Cary, NC is seeking a Front Office Coordinator to manage front desk duties, patient reception, scheduling, and insurance verification. Training will be held at the Raleigh office as part of a full-time, non-exempt role.

Responsibilities include greeting patients, answering calls, processing registrations, handling payments, and maintaining accurate records while upholding HIPAA and customer-service standards.

Qualifications

• Must possess excellent customer service skills.
• Ability to prioritize job duties with effective time management and handle multiple tasks.
• Ability to manage high patient volumes professionally.
• Maintain composure in stressful situations.

Responsibilities

• Greet patients and visitors upon arrival.
• Answer phones in a pleasant and professional manner and direct callers.
• Assist patients with the check-in process by completing registration forms and verifying insurance.
• Utilize independent judgment when scheduling patient appointments.
• Optimize patient satisfaction and providers’ time by following appointment scheduling guidelines.
• Prepare patient charts for the medical staff.
• Maintain accurate patient records by updating demographic and insurance information.
• Manage and distribute incoming faxes, referrals and patient paperwork.
• Process outgoing patient referrals in a timely manner to expedite patient care.
• Complete medical records requests and upload outside patient medical records.
• Collect co-payments and past due balances, responsible for cash handling.
• Follow procedures for opening and closing the office and maintain a tidy reception area.
• Communicate with co-workers and providers professionally.
• Answer patient questions and anticipate needs to comfort patients.
• Follow HIPAA guidelines for protecting patient information.
• Maintain operations by following policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Time management

Multi-tasking

Composure under pressure

Education

High school diploma/GED

Post-secondary education or training preferred

EMR experience preferred

Experience with insurance coverage and benefits preferred

Job description

Midtown Pain & Spine Clinic in Cary, NC is seeking a Front Office Coordinator to manage front desk duties, patient reception, scheduling, and insurance verification. Training will be held at the Raleigh office as part of a full-time, non-exempt role.

Responsibilities include greeting patients, answering calls, processing registrations, handling payments, and maintaining accurate records while upholding HIPAA and customer-service standards.