Front Desk Coordinator

East Carolina Anesthesia Associates; Cary (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement plan

Professional development opportunities

Job summary

Midtown Pain & Spine Clinic in Cary, NC is seeking a Front Office Coordinator for the Midtown Pain & Spine Administrative team. The role focuses on patient registration, scheduling, reception, and insurance verification, ensuring a smooth patient experience.

The ideal candidate will have strong customer service, time management, and multitasking abilities, with prior medical office and EMR experience preferred. This is a full-time position with competitive benefits.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Previous medical office experience preferred.
• EMR experience preferred.
• Experience with insurance coverage and benefits preferred.

Responsibilities

• Greet patients and visitors upon arrival.
• Answer phones professionally and direct callers; communicate patient needs to providers.
• Assist patients with check-in by completing forms and verifying insurance.
• Schedule patient appointments with independent judgment.
• Maintain patient records and demographic/insurance information.
• Process incoming faxes, referrals and patient paperwork.
• Collect co-pays and handle cash as needed.
• Open/close office procedures; keep reception area clean and organized.

Skills

Customer service

Time management

Multi-tasking

Professional communication

Handling high patient volumes

Education

High school diploma/GED

Post-secondary education preferred

EMR experience preferred

Insurance verification experience preferred

Job description

ECPC Clinical Support (MA, LPN)Cary,North Carolina

Location: Cary, North Carolina - Midtown Pain and Spine Clinic, training will be held at Raleigh office.

Status: Full-Time, Non-Exempt

Department: Midtown Pain and Spine - Administrative

Reports to: Office Manager, Midtown Pain and Spine Clinic

Job Supervisory Responsibilities: None

Schedule: Monday - Thursday 8:00am - 5:00pm; Friday 8:00am - 2:00pm

Looking for a place to build your career? Want to love where you work and what you do? Then consider our opening! Midtown Pain & Spine is Cary's premier Pain Specialist. We pride ourselves in providing the safest and most innovative in-office pain management treatments and procedures. From trigger point injections to multi-modal treatments, we specialize in working with each patient's individual pain issues and using a variety of approaches to treat pain. Midtown is a division of East Carolina Pain Consultants, PLLC, North Carolina's most stable private pain practice. Our practice has committed to opioid reduction strategies by focusing on in-office procedures and a dynamic approach. To learn more about our practice, please visit: ecpcspine.com.

Job Summary:

The Front Office Coordinator is responsible for overall front desk duties including maintenance of patient reception areas, patient registration and scheduling, answering telephones, payment processing, and insurance verification. The Front Desk Coordinator must demonstrate professionalism and tact at all times and should be attentive to patients’ needs, communicating any potential issues to staff or leadership. This position is vital to our pain clinic, as the Patient Care Coordinator will be the initial point of contact acknowledging patients upon their entrance to the practice.

Duties/Responsibilities:

• Greet patients and visitors upon arrival.
• Answer phones in a pleasant and professional manner.Direct callers and communicate patient needs through telephone encounters to the providers.
• Assist patients with the check-in process by completing registration forms and verifying insurance.
• Utilize independent judgment when scheduling patient appointments.
• Optimize patient satisfaction and providers’ time by following appointment scheduling guidelines.
• Prepare patient charts for the medical staff.
• Maintain accurate patient records by updating demographic and insurance information.
• Manage and distribute incoming faxes, referrals and patient paperwork.
• Process outgoing patient referrals in a timely manner to expedite patient care.
• Responsible for completing medical records requests and uploading outside patient medical records.
• Collect co-payments and past due balances, responsible for cash handling.
• Follow procedures for opening and closing the office. Maintain a clean and tidy reception area.
• Communicate with co-workers and providers in a professional manner.
• Comfort patients by answering patient questions and anticipating needs.
• Follow HIPAA guidelines for protecting the confidentiality of patient information.
• Maintain operations by following policies and procedures.
• Perform other duties as assigned.

Education and Experience:

• High school diploma/GED required. Post-secondary education or training preferred.
• Previous medical office experience is preferred.
• Previous EMR experience is preferred.
• Experience with insurance coverage and benefits is preferred.

Required Skills/Abilities:

• Must possess excellent customer service skills.
• Demonstrate the ability to prioritize job duties with effective time management, as well as handle various tasks simultaneously.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.
• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.
• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development and training opportunities.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.