Medical Front Office Clerk

Connect Health + Wellness; Ridgeway (VA); In loco; USD 19.000 - 21.000; Part-time

Descrizione del lavoro

Connect Health + Wellness - Ridgeway is seeking a part-time Front Office Staff member for our Ridgeway Primary Care clinic to welcome patients, verify demographics, schedule visits and handle payments.

The role requires strong customer service, basic computer skills and the ability to learn EMR systems. Bilingual English/Spanish is helpful but not required; prior medical office experience is preferred.

Competenze

• High School Diploma or GED required.
• 1+ year of experience in a medical office setting preferred.
• Ability to learn electronic medical records (EMR) software.
• Ability to deal directly with patients.

Mansioni

• Welcoming patients and visitors, directing them through the registration process.
• Screening patients and visitors and checking in for visits.
• Collecting and updating demographic, eligibility, and insurance information.
• Entering data into the Electronic Medical Records system accurately.
• Explaining services, policies and procedures to patients.

Conoscenze

Patient interaction

Communication skills

EMR software familiarity

Microsoft Office

Formazione

High School Diploma or GED

Strumenti

EMR software

Microsoft Office

Descrizione del lavoro

About the Organization

Connect Health + Wellness (https://connecthealthva.org/) is a Federally Qualified Health Center headquartered in Martinsville, Virginia, with locations currently open in Bassett, Martinsville, Patrick Springs and Ridgeway, Virginia. Connect Health + Wellness provides primary health, dental and integrated behavioral health services at our Federally Qualified Health Center sites and Dental sites by promoting health, reducing health risk factors and increasing access to medical and dental services, primarily for the uninsured and underserved in our service area. Additionally, we offer chronic disease self-management, medication assistance, and care coordination services to patients in our service area.

Description

Connect Health + Wellness is seeking candidates for a part-time Front Office Staff position for our Ridgeway, Virginia Primary Care clinic

Job Duties

• Welcoming patients and visitors, answering inquiries and directing them through the registration process
• Screening patients and visitors
• Checking in patients and preparing electronic chart for visit
• Collecting and updating all patient demographic, eligibility, and insurance information
• Entering all appropriate data into the Electronic Medical Records system
• Explaining Connect Health + Wellness services, as well as patient policies and procedures
• Answering phones and completing daily patient callbacks
• Faxing and scanning documentation
• Maintaining fax in/out box and assigning appropriate paperwork to nurses, providers, and referral coordinators
• Collecting and verifying insurance information
• Verifying patient demographics
• Collecting and processing payments for current and past services, explaining patient charges as requested
• Creating telephone encounters for medication refills, nurse messages, and chart inquiries
• Assisting patients on their departure and scheduling follow up appointments
• Entering medical, pharmacy, transportation, and ancillary service visits and entering data into the electronic medical records system
• Obtaining record release signatures from patients to requesting outside medical office records. Follows up to ensure receipt of records for timely appointment scheduling
• Works in conjunction with the Billing Coordinator to maintain knowledge about insurance policies and verifications continually
• Answers questions regarding patient accounts, referral appointments, and upcoming office appointments
• Explains charges to patient and directs any questions to the billing office as necessary.
• Maintains accurate and up-to-date appointment system
• Provides appropriate support to medical staff
• Maintains a clean waiting area
• Checks patients out including verifying their information, and providing them with anything needed to leave such as discharge papers, prescription(s), or work/school excuses
• Assists patients with scheduling appointments for Follow-up, Rescheduled, Cancelled, and No Show appointments
• Checks encounter forms, medical records, and schedule to prevent double or missed appointments.
• Maintains patient Sliding Fee Scale status with up-to-date proof of income (POI) and updates the patient registration annually
• Functions within the HIPAA laws to protect patient information protected
• Other duties as required

Pay Range

$14.00 to $15.00

Position Requirements

Minimum Requirements:

• High School Diploma or equivalency (GED)
• 1+ year(s) of experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records (EMR) software
• Ability to deal directly with patients

Preferred Requirements:

• Experience with patient registration
• Experience collecting health insurance information and processing patient payments
• Experience navigating computer systems such as Microsoft Office, electronic medical record (EMR), or medical practice management and billing systems
• Excellent verbal and written communication skills
• Bi-lingual (English/Spanish) helpful but not required

Location

Connect Health + Wellness - Ridgeway

Hiring Manager(s)

Amanda Duncan, Nicole Ramey

Open Date

11/2/2026

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.