Patient Services Coordinator

UVA Health; Bristow (VA); On-site; USD 22,000 - 32,000; Full time

Job summary

UVA Health Medical Group is seeking a non-exempt clerical professional to schedule and register patients for the outpatient clinic at Bristow, VA. You will verify eligibility, obtain pre-authorizations, referrals, and pre-certifications in partnership with physician offices, Utilization Review, and the Business Office.

Additional duties may be assigned by the supervisor. The role requires a high school diploma or GED and at least 1 year of medical office clerical experience, with strong

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 year of clerical experience in medical office setting required.
• Knowledge of basic medical terminology.
• Ability to communicate both verbally and in writing and provide excellent customer service.
• Background of insurance knowledge for certain tasks assigned.

Responsibilities

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility for patients and ensures pre-authorizations, referrals, and pre-certifications are obtained.
• Collaborates with physician offices, Utilization Review and Business Office Departments.
• Performs other job-related duties as directed by the Supervisor.

Skills

Customer service

Verbal communication

Written communication

Medical terminology

Education

High School Diploma or GED

Tools

Microsoft Office

Windows

Job description

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Non Exempt

JOB SUMMARY

The following is a summary of the major essential functions of the job. The team member may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time:Schedules and registrars patients for the outpatient clinic. Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary by working closely with the physician offices, Utilization Review and Business Office Departments.Perform other job-related duties as directed by the Supervisor.

QUALIFICATIONS

Education: High School Diploma or GED required.

Experience: 1 year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.

Licensure: None

Additional Skills/Requirements Required: Knowledge of basic medical terminology. Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills. Background of insurance knowledge is required for certain tasks assigned. Ability to comprehend insurance cards and benefit details. Ability to deal directly with the public in a professional and empathetic manner.

Additional Skills/Requirements Preferred: Background/knowledge of government/state and patient assistance programs is preferred. Working knowledge of ICD-10 and CPT coding is preferred. Strong computer skills. Proficiency in Windows and Microsoft Office preferred.

• Communications: Communicates effectively with all levels of clinic staff and visitors.
  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
• Teamwork:Works within a team to achieve patient and team goals.
  • Shares and initiates regular and professional communication with co-workers.
  • Facilitates and participates in regular staff meetings.
  • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
  • Resolves conflicts independently, as appropriate.
  • Accepts responsibility for actions and acts positively upon feedback from others.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes

On call responsibilities as directed: No

Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is $16.00 - $23.39 hourly.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.

Job Info

• Job Identification 5758
• Locations 10322 Bristow Center Dr, Bristow, VA, 20136, US
• Business Unit UVA Health Medical Group
• Department Bull Run FamMed Bristow - 3816