Medical Front Desk Supervisor & Trainer

Talentify; Savannah (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Talentify in Savannah, GA seeks an experienced CSR Supervisor to lead the front desk, oversee patient interactions, and ensure adherence to policies and scripting. You will train new CSRs, manage schedules, perform chart audits, communicate changes to leads, and support opening new clinics, while maintaining accuracy and efficiency.

A minimum of 3–5 years in a medical office customer service environment and at least 1 year of supervisory experience are preferred.

Qualifications

• 3–5 years medical office customer service experience.
• 1 year supervisory experience preferred.
• Typing speed of at least 50 wpm.

Responsibilities

• Train all new Customer Service Representatives
• Assist with CSR schedule
• Assist with chart audits
• Communicate departmental changes to CSR Leads; ensure changes are in place
• Screen resumes
• Cover needs at front desk as needed and as a floater
• Assist with routine site visits and report back any deficiencies
• Assist with opening new clinics as needed

Skills

Customer service

Supervisory experience

Front desk operations

Typing speed 50 wpm

Education

None Required

Job description

Talentify in Savannah, GA seeks an experienced CSR Supervisor to lead the front desk, oversee patient interactions, and ensure adherence to policies and scripting. You will train new CSRs, manage schedules, perform chart audits, communicate changes to leads, and support opening new clinics, while maintaining accuracy and efficiency.

A minimum of 3–5 years in a medical office customer service environment and at least 1 year of supervisory experience are preferred.