Customer Service Supervisor

Talentify; Savannah (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Talentify in Savannah, GA seeks an experienced CSR Supervisor to lead the front desk, oversee patient interactions, and ensure adherence to policies and scripting. You will train new CSRs, manage schedules, perform chart audits, communicate changes to leads, and support opening new clinics, while maintaining accuracy and efficiency.

A minimum of 3–5 years in a medical office customer service environment and at least 1 year of supervisory experience are preferred.

Qualifications

• 3–5 years medical office customer service experience.
• 1 year supervisory experience preferred.
• Typing speed of at least 50 wpm.

Responsibilities

• Train all new Customer Service Representatives
• Assist with CSR schedule
• Assist with chart audits
• Communicate departmental changes to CSR Leads; ensure changes are in place
• Screen resumes
• Cover needs at front desk as needed and as a floater
• Assist with routine site visits and report back any deficiencies
• Assist with opening new clinics as needed

Skills

Customer service

Supervisory experience

Front desk operations

Typing speed 50 wpm

Education

None Required

Job description

• Position Summary
  • This position is one of the most important functions of the clinic. The front desk is the first point where contact is made personally or via telephone. The person will perform routine but varied duties in accordance with the standard procedures of the department. The CSR Supervisor shall apply knowledge of department policies and procedures in order to maintain accuracy and efficiency at the front desk. This person will also observe and supervise the Customer Service Representatives to ensure the proper policies, procedures, and scripting are being followed. As CSR Supervisor, this person will assist in maintaining and organizing training throughout the department. Must have a typing speed of no less than 50 wpm.
• Education
  • None Required
• Experience
  • 3-5 Years medical office customer service - Required
  • 1 Year Supervisory experience - Preferred
• License & Certification
  • None Required
• Core Job Functions
  • Train all new Customer Service Representatives
  • Assist with CSR schedule
  • Assist with chart audits
  • Communicate any departmental changes to CSR Leads; ensure changes are in place
  • Screen Resumes
  • Cover needs at front desk as needed and as a floater
  • Assist with routine site visits and report back any deficiencies
  • Assist with opening new clinics as needed