Medical Front Desk Supervisor

AAPC; Sun City West (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Great Work Environment

Full Time Position

Competitive Compensation

Comprehensive Medical, Dental, Vision,

Health Savings Account

Retirement Plan

Paid Time Off

Paid Company Holidays

Job summary

AAPC is seeking an experienced Front Desk Supervisor to manage a team of Front Desk Associates and ensure exceptional patient service. You will train staff, create coverage schedules, and oversee front desk operations across multiple locations.

The ideal candidate has a strong background in front office oversight, appointment scheduling, high call volume, insurance verification, and leadership with a positive attitude.

Qualifications

• Previous supervisory experience in a medical clinic setting is preferred.
• Knowledge of front desk patient registration and scheduling procedures and patient flow.
• Knowledge of medical insurance plans.
• Knowledge of HIPAA compliance.
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Attention to detail.

Responsibilities

• Front office staff scheduling oversight for multiple office locations.
• Set a service standard and lead by example, providing exceptional customer service to all patients.
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them.
• Supervising staff's daily responsibilities efficiently while creating a welcoming experience for patients.
• Coordinate with staff to ensure compliance and protocol procedures are being met.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility.
• Interacts with patients and vendors to resolve patient issues and vendor concerns.
• Assists the practice manager in coordinating employee evaluations and administering corrective actions.

Skills

Supervisory experience

Front desk operations

Medical insurance knowledge

HIPAA compliance

Communication skills

Customer service

Attention to detail

Job description

Job Description

Job Description

Benefits/Perks

• Great Work Environment
• Full Time Position
• Competitive Compensation
• Comprehensive Medical, Dental, Vision, Benefits Package after 90 days
• Health Savings Account
• Retirement Plan
• Paid Time Off
• Paid Company Holidays

Job Summary

We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every patient receives exceptional service. As a supervisor you will be responsible for training new employees, creating staff and clinic coverage schedules. The ideal candidate has a strong background in front office oversight, appointment scheduling, high call volume, insurance verification, along with strong leadership skills and a positive attitude.

Responsibilities

• Front office staff scheduling oversight for multiple office locations
• Set a service standard and lead by example, providing exceptional customer service to all patients
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
• Supervising staff's daily responsibilities efficiently while creating a welcoming experience for patients
• Coordinate with staff to ensure compliance and protocol procedures are being met.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility
• Interacts with patients and vendors to resolve patient issues and vendor concerns
• Assists the practice manager in coordinating employee evaluations and administering corrective actions

Qualifications

• Previous supervisory experience in a medical clinic setting is preferred
• Knowledge of front desk patient registration and scheduling procedures and patient flow
• Knowledge of medical insurance plans
• Knowledge of HIPAA compliance
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail
• Salary contingent upon experience