Medical Front Desk Specialist | Scheduling & Patient Care

COLON & RECTAL SURGEONS; Bloomfield (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Colon & Rectal Surgeons of Greater Hartford (CRSGH) seeks a friendly, organized front desk professional to join our team in Bloomfield, CT, with occasional coverage in South Windsor, CT. Primary duties include answering phones, scheduling patients, checking in, verifying insurance, collecting co-pays, and maintaining EPIC records.

Experience as a medical receptionist in a healthcare setting is required; Medical Assistant training is needed for occasional coverage.

Qualifications

• Prior experience as a medical receptionist or in a healthcare front office setting.
• Medical Assistant training is required to provide coverage for MA staff when needed.
• Familiarity with EPIC.
• Knowledge of medical insurance, co-pays, and prior authorization processes.
• Strong communication and interpersonal skills with a patient-centered approach.
• Ability to multitask and stay organized in a fast-paced clinical environment.
• Flexible and willing to assist with different responsibilities based on the needs of the practice.
• High school diploma or equivalent required.
• Professional, reliable, and a strong team player.
• Must be able to demonstrate good judgment and reasoning for solving problems and have excellent customer service skills.

Responsibilities

• Greet and check in patients in a professional and compassionate manner
• Schedule, confirm, and manage patient appointments
• Answer and appropriately route incoming phone calls
• Manage scan/fax folders, route messages to providers and staff as needed
• Verify patient insurance eligibility and collect co-pays at time of service
• Maintain and update accurate patient records in EPIC
• Coordinate referrals, authorizations, and communication with other healthcare providers
• Ensure the front desk and waiting area remain organized and welcoming
• Provide occasional medical assistant coverage during staff vacations, sick days, or other unexpected absences
• Provide occasional coverage at our South Windsor office when needed

Skills

Phone etiquette

Scheduling

Multitasking

Interpersonal skills

Team player

Customer service

Adaptable

Education

High school diploma or equivalent

Medical Assistant training

Tools

EPIC

Job description

Colon & Rectal Surgeons of Greater Hartford (CRSGH) seeks a friendly, organized front desk professional to join our team in Bloomfield, CT, with occasional coverage in South Windsor, CT. Primary duties include answering phones, scheduling patients, checking in, verifying insurance, collecting co-pays, and maintaining EPIC records.

Experience as a medical receptionist in a healthcare setting is required; Medical Assistant training is needed for occasional coverage.