Medical Front Desk Specialist | Patient-First Concierge + PTO

Mountain View Pain Center; Denver (CO); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Life insurance

Short- and long-term disability

Paid time off (PTO) and holidays

Job summary

Mountain View Pain Center in Denver, CO is seeking a Front Desk Receptionist to create a welcoming, organized patient experience and support clinic operations.

You’ll manage patient flow, schedule appointments, coordinate care, and ensure clear communication across departments, while handling insurance information and payments in a fast-paced environment. This full-time, on-site role offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent, some college preferred.
• Minimum 1 year experience as a medical receptionist in a fast paced environment.
• Minimum 1 year experience with medical scheduling.
• Strong customer service skills and patient-first mindset.
• Proficient computer and typing skills.
• Bilingual in Spanish and English preferred.
• Access to reliable transportation.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and compassion.
• Schedule, confirm, and reschedule patient appointments using clinic software systems.
• Answer incoming calls and provide accurate, timely information to patients and callers.
• Make outbound calls to reschedule appointments and meet minimum call attempt expectations.
• Coordinate appointment transitions for patients with multiple same-day visits.
• Facilitate Uber transportation for PI patients when needed.
• Collect and verify insurance information and process payments as required.
• Scan, upload, and maintain accurate patient documentation.
• Communicate promptly and effectively with clinical and administrative teams.
• Notify medical staff of patient arrivals and support patient flow throughout the clinic.
• Maintain a clean, organized front reception area.
• Support general administrative tasks as assigned.

Skills

Customer service

Typing

Computer skills

Bilingual Spanish/English

Medical scheduling

Education

High school diploma

Some college

Tools

Clinic software

Job description

Mountain View Pain Center in Denver, CO is seeking a Front Desk Receptionist to create a welcoming, organized patient experience and support clinic operations.

You’ll manage patient flow, schedule appointments, coordinate care, and ensure clear communication across departments, while handling insurance information and payments in a fast-paced environment. This full-time, on-site role offers competitive pay and benefits.