Medical Front Desk Specialist: Patient Concierge

Allergy and Asthma Associates of Southern California; Laguna Niguel (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Allergy and Asthma Associates of Southern California is seeking a patient-focused Medical Front Office in Laguna Niguel, CA. This full-time, in-person role requires strong front desk skills, healthcare terminology knowledge, and the ability to support fast-paced daily operations.

You will manage high-volume calls, scheduling, insurance checks, and patient check-in/out while delivering concierge-level service to patients. Teamwork and HIPAA compliance are essential to success in our practice.

Qualifications

• Minimum 2+ years front office experience in a medical practice.
• Experience with EMR systems preferred.
• Strong insurance verification and referral knowledge.

Responsibilities

• Answer high-volume phone lines in a courteous, professional manner.
• Accurately take and relay messages to physicians and clinical staff.
• Schedule patient appointments, including new consultations and follow-ups.
• Collect and update patient demographic and insurance information.
• Verify insurance eligibility, benefits, and referrals (Medicare, HMO, PPO).
• Collect co-pays, deductibles, and balances at check-in/check-out.
• Greet patients with concierge-style service and maintain flow of the front office.
• Fax, scan, and manage medical records and test results.
• Ensure HIPAA compliance and patient confidentiality.

Skills

Front desk experience

Insurance verification

Multitasking

Interpersonal skills

Team player

Tools

EMR systems

Job description

Allergy and Asthma Associates of Southern California is seeking a patient-focused Medical Front Office in Laguna Niguel, CA. This full-time, in-person role requires strong front desk skills, healthcare terminology knowledge, and the ability to support fast-paced daily operations.

You will manage high-volume calls, scheduling, insurance checks, and patient check-in/out while delivering concierge-level service to patients. Teamwork and HIPAA compliance are essential to success in our practice.