Medical Front Desk Specialist: Patient Care & Scheduling

Ark Resource Group; North Carolina; On-site; USD 2,066,000 - 2,576,000; Full time

Job summary

Ark Resource Group is seeking a professional and dependable Medical Front Desk Representative for a medical center located in Davie, FL. The role focuses on scheduling, appointment coordination, medical records, patient information, and general front-office responsibilities in a busy medical environment.

The ideal candidate will have strong communication and customer service skills, be organized, detail-oriented, and capable of building rapport with patients while maintaining confidentiality of

Qualifications

• Previous front desk, customer service, administrative, or medical office experience preferred.
• Medical office or healthcare experience is a plus.
• Must speak proficient English and communicate clearly with patients.
• Conversational Spanish is preferred but not required.
• Strong customer service and interpersonal skills.
• Ability to build rapport and communicate professionally with patients.
• Strong organizational skills and attention to detail.
• Comfortable using computers, scheduling systems, and electronic medical records.
• Ability to multitask in a busy office environment.
• Must be dependable, punctual, and professional.

Responsibilities

• Greet and assist patients in a professional and friendly manner.
• Build rapport with patients and provide excellent front-desk service.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Answer incoming calls and assist with scheduling-related questions.
• Process and update patient information accurately.
• Organize, assign, update, and maintain medical records.
• Assist with patient check-in and check-out.
• Coordinate information between patients and medical staff.
• Process forms, documentation, and other administrative information.
• Maintain confidentiality of patient information.
• Perform additional front-office duties as assigned.

Skills

Front desk experience

Customer service

Medical office experience

English proficiency

Spanish (basic)

Tools

Scheduling systems

Electronic Medical Records (EMR)

Computer literacy

Job description

Ark Resource Group is seeking a professional and dependable Medical Front Desk Representative for a medical center located in Davie, FL. The role focuses on scheduling, appointment coordination, medical records, patient information, and general front-office responsibilities in a busy medical environment.

The ideal candidate will have strong communication and customer service skills, be organized, detail-oriented, and capable of building rapport with patients while maintaining confidentiality of