Medical Front Desk Specialist - Patient Access

Neighborhood Health; Alexandria (VA); On-site; USD 25,000 - 32,000; Full time

Job summary

Neighborhood Health in Alexandria, VA is hiring a Medical Front Desk Representative to greet patients, register them in the EMR, verify eligibility and insurance, collect co-pays, answer calls, and keep the front desk areas organized and welcoming.

Requirements include a high school diploma or GED with at least two years in customer service or medical office administration; bilingual English/Spanish is preferred to assist our diverse patient population and support care teams.

Qualifications

• High school diploma or GED with minimum 2 years in customer service or medical office settings.
• Ability to relate to patients using medical terminology.
• Bilingual in English and Spanish preferred.

Responsibilities

• Greets patients in a courteous, friendly, and professional manner.
• Uses EMR to register new patients and update information.
• Verifies patient eligibility and insurance coverage before visits.
• Collects co-pays or deductibles and issues receipts.
• Provides excellent customer service and handles patient questions or complaints.
• Supports front desk operations and coordination with staff.

Skills

Customer service

Interpersonal skills

Medical terminology

Bilingual (EN/ES)

Education

High school diploma/GED

Tools

EMR software

Job description

Neighborhood Health in Alexandria, VA is hiring a Medical Front Desk Representative to greet patients, register them in the EMR, verify eligibility and insurance, collect co-pays, answer calls, and keep the front desk areas organized and welcoming.

Requirements include a high school diploma or GED with at least two years in customer service or medical office administration; bilingual English/Spanish is preferred to assist our diverse patient population and support care teams.