Medical Front Desk Specialist — Insurance Verification

Bone & Joint Specialists, P.C.; Merrillville (IN); On-site; USD 21,000 - 25,000; Full time

Job summary

Bone & Joint Specialists, P.C. in Merrillville, IN is seeking an experienced Front Desk Receptionist to be the first point of contact for patients. The role requires medical receptionist experience, knowledge of insurance verification, and the ability to travel between locations.

The position is full-time with an hourly wage range of $15.00–$18.00. Ideal candidates will demonstrate strong communication, organization, and HIPAA compliance in a fast-paced medical office environment.

Qualifications

• High School Diploma or GED required.
• 2 years of experience at a healthcare facility in a medical receptionist role preferred.
• Must be able to travel between Merrillville, Highland, Hobart and Crown Point.
• Experience in Electronic Medical Records (EHR) software, MS Word and MS Outlook.
• Working knowledge of HIPAA regulations.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Excellent documentation and communication skills.
• Meticulous attention to detail with the ability to multi-task.

Responsibilities

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Review patient charts prior to scheduled appointments to ensure accuracy and completeness.
• Confirm all required forms are current, including patient registration and health history.
• Ensure all necessary test results and supporting documents for upcoming visits are scanned and uploaded into the patient’s chart.
• Maintain a clean, organized, and inviting front desk and reception area.
• Assist patients with insurance papers and billing questions.
• Review and verify insurance information for all upcoming appointments.
• Identify and resolve any eligibility concerns prior to the patient’s visit.
• Update insurance details in the system and communicate discrepancies to the patient or billing department as needed.
• Collect copays and patient balances at the time of service and provide receipts as needed.
• Follow office procedures for handling and reconciling payments.
• Performs other related duties as assigned by management.

Skills

Customer service

HIPAA compliance

Communication

Multitasking

Medical receptionist experience

Education

High School Diploma or GED

Tools

MS Word

MS Outlook

EHR software

Job description

Bone & Joint Specialists, P.C. in Merrillville, IN is seeking an experienced Front Desk Receptionist to be the first point of contact for patients. The role requires medical receptionist experience, knowledge of insurance verification, and the ability to travel between locations.

The position is full-time with an hourly wage range of $15.00–$18.00. Ideal candidates will demonstrate strong communication, organization, and HIPAA compliance in a fast-paced medical office environment.