Medical Front Desk Coordinator - Travel Between Locations

Automatic Data Processing, Inc.; Merrillville (IN); On-site; USD 21,000 - 25,000; Full time

Job summary

Bone & Joint Specialist is seeking a Front Desk Receptionist in Merrillville, IN. This full-time role is the first point of contact for patients, requiring greeting visitors, answering calls, and routing inquiries. Travel to other locations is required.

Responsibilities include reviewing charts, confirming forms, processing insurance, collecting copays, and maintaining a welcoming reception area. Prior medical receptionist experience and HIPAA knowledge are preferred.

Qualifications

• 2 years of experience at a healthcare facility in a medical receptionist role preferred.
• Must be able to travel between the following locations: Merrillville, Highland, Hobart and Crown Point.
• Experience in Electronic Medical Records (EHR) software, MS Word and MS Outlook.
• Working knowledge of HIPAA regulations.
• Strong organizational, administrative, and planning skills.
• Excellent documentation and communication skills.
• Meticulous attention to detail with the ability to multi-task.

Responsibilities

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Review patient charts prior to scheduled appointments to ensure accuracy and completeness.
• Confirm all required forms are current, including patient registration and health history.
• Ensure all necessary test results and supporting documents for upcoming visits are scanned and uploaded into the patient’s chart.
• Maintain a clean, organized, and inviting front desk and reception area.
• Assist patients with insurance papers and billing questions.
• Review and verify insurance information for all upcoming appointments.
• Identify and resolve any eligibility concerns prior to the patient’s visit.
• Update insurance details in the system and communicate discrepancies to the patient or billing department as needed.
• Collect copays and patient balances at the time of service and provide receipts as needed. Communicates clearly with patients regarding amounts due.
• Follow office procedures for handling and reconciling payments.
• Performs other related duties as assigned by management.

Skills

Administrative skills

Organizational skills

Communication skills

Attention to detail

Multi-tasking

Education

High School Diploma or GED

Tools

Electronic Medical Records (EHR)

MS Word

MS Outlook

Job description

Bone & Joint Specialist is seeking a Front Desk Receptionist in Merrillville, IN. This full-time role is the first point of contact for patients, requiring greeting visitors, answering calls, and routing inquiries. Travel to other locations is required.

Responsibilities include reviewing charts, confirming forms, processing insurance, collecting copays, and maintaining a welcoming reception area. Prior medical receptionist experience and HIPAA knowledge are preferred.