Medical Front Desk Specialist – Flexible Schedule & Benefits

American Family Care; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Small business environment

Flexible schedule

Paid time off

Health insurance

Dental insurance

Retirement plan

Job summary

American Family Care is seeking a friendly Medical Office Clerk to check patients in and out, verify insurance, and maintain accurate accounts. You will support patient flow and foster positive relations at our Orlando clinics.

Responsibilities include greeting patients, collecting payments, updating records, and coordinating follow-up appointments. A High School diploma and basic computer skills are required, with prior medical clerical experience preferred.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Medical clerical experience

Customer service

Phone etiquette

Detail oriented

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care is seeking a friendly Medical Office Clerk to check patients in and out, verify insurance, and maintain accurate accounts. You will support patient flow and foster positive relations at our Orlando clinics.

Responsibilities include greeting patients, collecting payments, updating records, and coordinating follow-up appointments. A High School diploma and basic computer skills are required, with prior medical clerical experience preferred.