Medical Front Desk Specialist - Evenings & Patient Care

The Vancouver Clinic; Vancouver (WA); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with 4% match

Employee assistance program

Job summary

The Vancouver Clinic is seeking a Front Desk Representative at our 87th Ave team in Vancouver, WA. The role requires a friendly demeanor, strong customer service, and the ability to manage a fast-paced front desk while ensuring accurate insurance information and appointment scheduling.

Ideal candidates will have at least 1 year of medical front office or customer service experience, familiarity with Epic, and solid keyboarding skills.

Qualifications

• Minimum 1 year of customer service experience required.
• Minimum 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.

Responsibilities

• Welcome and greet patients and their families.
• Collect co-pays and obtain/verify insurance information.
• Answer phone calls and schedule appointments.
• Maintain a positive, fast-paced front desk environment.
• Assist teammates and contribute to a positive patient experience.

Skills

Customer service

Phone skills

Keyboarding

Front desk

Teamwork

Education

High School Diploma or equivalent

Tools

Epic

Job description

The Vancouver Clinic is seeking a Front Desk Representative at our 87th Ave team in Vancouver, WA. The role requires a friendly demeanor, strong customer service, and the ability to manage a fast-paced front desk while ensuring accurate insurance information and appointment scheduling.

Ideal candidates will have at least 1 year of medical front office or customer service experience, familiarity with Epic, and solid keyboarding skills.