Receptionist I

Physicians East pa; Greenville (NC); On-site; USD 30,000 - 36,000; Full time

Job summary

Physicians East, P.A. is hiring a Reception I to be the first point of contact for patients. The role requires greeting patients, collecting co-pays, verifying insurance, updating demographics, and coordinating with multiple departments to support smooth check-in and check-out.

The Reception staff performs phone handling, appointment scheduling, and basic charting in AthenaFlow, ensuring courteous interactions and accurate data entry. 7:30am start, 6:00pm finish with occasional late nights.

Qualifications

• High School diploma required. One or more years of secretarial/medical assistant experience.
• Associates Degree preferred.

Responsibilities

• Greet patients and families and check them in efficiently.
• Coordinate communications between admin, clinical staff, insurance, and lab personnel.
• Explain forms and paperwork needed at check-in and check-out.
• Verify active insurance and eligibility, authorizations as needed.
• Collect copays and balances and explain financial policies.
• Update patient demographics and enter data accurately in the system.
• Schedule, cancel, and reschedule appointments; balance encounters.
• Communicate patient feedback to supervisors and team.
• Handle cash, checks, and credit card transactions accurately.
• Maintain professional appearance and ensure safety policies are followed.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Cash handling

Education

High School diploma

Associates Degree preferred

Tools

AthenaFlow

Job description

About Us

Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

Job Title

Reception I

FLSA Status

Non-Exempt

Location & commitments

FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 8a.m. – 5 p.m. Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.

Supervision Received

Reports to the Department Coordinator, Operations Supervisor and Operations Manager.

Supervision Exercised

None.

Typical Physical Demands

Requires sitting for long periods of time. Working in office environment. Some bending and stretching required. Manual dexterity required for use of calculator and computer keyboard.

Typical Working Conditions

Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.

About The Role

The Reception position oftentimes is the first person with whom a patient or patients family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The Reception staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Reception staff ensures the accuracy of the patient’s demographic and insurance information. The Reception staff works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments. High School diploma required. One or more years of secretarial/medical assistant experience.

Responsibilities

• Practice exceptional customer service, greeting every patient and calling them forward at earliest ability to check in
• Effective communicate between administrative team, clinical staff, insurance staff, lab and diagnostic staff, patient assistant team, security staff, and providers
• Provide and explain required forms and paperwork required at check in
• Verify active insurance, in/out of network eligibility, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Adhere to and explain financial policy to patients as needed
• Coordinate multiple areas and resources to resolve scheduling, insurance, and clinical conflicts
• Take initiative in learning new tasks, processes, and software/systems
• Ongoing growth in knowledge of company policies and procedures
• Commitment to adherence to safety practices and policies
• Alignment with company mission and dedication to reflect in daily efforts
• Strong communication skills to direct feedback including patient complaints to Patient Liaison, Operations Manager, Operations Supervisors, and team members
• Carefully verify, enter, and update patient demographic information.
• Responsible for individual till including cash, checks and credit cards and balancing funds with encounter tickets and transactions entered.
• Schedule, coordinate, cancel, and reschedule patient appointments.
• Document detailed information for clinical staff follow up in AthenaFlow.
• Tactfully connect patients with delinquent accounts to patient representatives to set up financial agreements and answer billing questions.
• Able to begin each day at 7:30am and end at 6:00pm. Some late nights are required.
• Adaptable to additional administrative needs and willingness to assist in any needed tasks/orientation in any area.

Candidate Requirements

Responsible for greeting, welcoming and assisting patients, securing accurate and up to date patient information, collecting patient balances and copayments at the time of service, ensuring prompt service at the point of check in/out, and promoting positive workplace with other departments within Physicians East. High School diploma required. One or more years of secretarial/medical assistant experience. Associates Degree preferred.

Affirmative Action/EEO statement

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email [e-mail]

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Signatures

This Job Description Has Been Approved By

Manager_____________________________________ Date ____________

HR__________________________________________ Date _________________

Employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

Employee______________________________________ Date__________________