Medical Front Desk & Scheduling Specialist

BAYFRONT HEALTH; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

BAYFRONT HEALTH front office assistant supports ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager and Practice Site Supervisor.

The role emphasizes accurate data capture, friendly patient interactions, and adherence to policy standards within a fast-paced healthcare setting.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Job description

BAYFRONT HEALTH front office assistant supports ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager and Practice Site Supervisor.

The role emphasizes accurate data capture, friendly patient interactions, and adherence to policy standards within a fast-paced healthcare setting.