Medical Front Desk & Scheduling Specialist

St. Joseph's Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY is seeking a receptionist to support daily office operations and ensure a smooth, patient-centered experience.

The role collaborates with clinical and administrative staff to register patients, manage schedules, collect payments, and coordinate communications. You will handle multi-line phones, review provider schedules, and maintain confidentiality while delivering courteous service.

Qualifications

• High school diploma or equivalent required; secretarial training a plus.
• One to two years’ experience preferred.

Responsibilities

• Promote a healthy work environment.
• Schedule appointments on provider schedules.
• Review schedules based on provider preference lists and update accordingly.
• Collaborate with management regarding goals, needs and concerns.
• Pre-registration.
• Review revenue reports to ensure charges are billed appropriately.
• Collect co-pays and balances due for each patient.
• Check in and check out patients for appointments.
• Phone support – inbound and outbound calls.
• Scan and fax documentation.
• Make confirmation phone calls.

Skills

Customer service

Oral and written communication

Team collaboration

Education

High school diploma or equivalent

Secretarial training / business school a plus

Tools

PC terminals

Telephone

Copier

Email system

Fax machine

Typewriter

Job description

St. Joseph's Health in Syracuse, NY is seeking a receptionist to support daily office operations and ensure a smooth, patient-centered experience.

The role collaborates with clinical and administrative staff to register patients, manage schedules, collect payments, and coordinate communications. You will handle multi-line phones, review provider schedules, and maintain confidentiality while delivering courteous service.