Patient Experience & Scheduling Specialist

St. Joseph's Health; City of Syracuse (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY, is seeking a receptionist to support office operations and ensure an efficient, patient-centered experience. You will work with staff to schedule appointments, manage check-ins and check-outs, and handle phone calls, faxes and documents.

This role requires a high school diploma (business or secretarial training preferred) and 1–2 years’ experience. Strong communication, confidentiality, and customer service skills are essential as you maintain professional

Qualifications

• High school graduate or equivalent; business or secretarial training is a plus.
• One to two years of experience preferred.
• Solid understanding of service-related terminology.
• Strong oral and written communication skills.
• Customer service oriented.

Responsibilities

• Promote a healthy work environment.
• Schedule appointments on provider schedules.
• Review schedules based on provider preference lists and update accordingly.
• Collaborate with management regarding goals, needs, concerns.
• Pre-registration for patients.
• Reviewing revenue reports to ensure charges are billed correctly.
• Collect co-pays and balances due for each patient.
• Check in patients for appointments and check out after visits.
• Phone support - incoming and outgoing calls.
• Scan and fax documentation.
• Make confirmation phone calls.

Skills

Multi-line telephones

Office software knowledge

Interpersonal communication

Education

High school graduate or equivalent

Tools

PC terminals

Telephone system

Copier

Email system

Fax machine

Typewriter

Job description

St. Joseph's Health in Syracuse, NY, is seeking a receptionist to support office operations and ensure an efficient, patient-centered experience. You will work with staff to schedule appointments, manage check-ins and check-outs, and handle phone calls, faxes and documents.

This role requires a high school diploma (business or secretarial training preferred) and 1–2 years’ experience. Strong communication, confidentiality, and customer service skills are essential as you maintain professional