Medical Front Desk Scheduler — Master 200+ Daily Calls

Medix™; Flemington (NJ); On-site; USD 26,000 - 29,000; Full time

Job summary

Medix in Flemington, NJ seeks a dependable Front Desk Scheduler to be a primary contact for patients and manage scheduling across a multi-provider practice.

You will handle 200+ inbound calls daily, coordinate appointments with provider templates, verify demographics and insurance, and document interactions in NextGen EMR while upholding HIPAA privacy standards.

Shifts are Monday–Friday with 7:45 AM/8:00 AM–4:30 PM/5:00 PM start times, aiming to maximize daily schedule efficiency and accuracy.

Qualifications

• Prior experience working in a medical office or healthcare setting.
• Proven ability to handle high-volume inbound calls while maintaining accuracy, professionalism, and speed.
• Strong verbal and written communication skills paired with excellent customer service capabilities.
• Solid multitasking and prioritization skills in a fast-paced work environment.
• High attention to detail with accurate data entry skills.
• Basic understanding of medical terminology and office workflows.
• Strong commitment to protecting patient privacy and strictly adhering to HIPAA standards.

Responsibilities

• Manage 200+ inbound patient calls daily, delivering excellent customer service and answering appointment-related inquiries.
• Schedule, reschedule, and cancel appointments to maximize daily schedule efficiency.
• Document patient interactions and appointment details in NextGen EMR.
• Coordinate with physicians and staff to maintain patient flow and resolve conflicts.
• Handle patient inquiries professionally and route clinical or complex concerns to the appropriate department.
• Maintain strict patient confidentiality in HIPAA compliance and perform routine administrative duties.

Skills

Medical office experience

High-volume calls

Communication skills

Multitasking

Attention to detail

Medical terminology

HIPAA compliance

EMR familiarity

Tools

NextGen EMR

Job description

Medix in Flemington, NJ seeks a dependable Front Desk Scheduler to be a primary contact for patients and manage scheduling across a multi-provider practice.

You will handle 200+ inbound calls daily, coordinate appointments with provider templates, verify demographics and insurance, and document interactions in NextGen EMR while upholding HIPAA privacy standards.

Shifts are Monday–Friday with 7:45 AM/8:00 AM–4:30 PM/5:00 PM start times, aiming to maximize daily schedule efficiency and accuracy.