Medical Front Desk & Patient Experience Specialist

Steindler Orthopedics; North Liberty (IA); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

PTO and Paid Holidays

401(k) and 401(k) match

Descripción de la vacante

Steindler Orthopedic Clinic is seeking a friendly, detail‑oriented front desk receptionist to greet patients, verify insurance, schedule appointments, and process payments in a fast‑paced clinic. You will support providers and staff while maintaining patient confidentiality and a positive patient experience.

Proficiency with EMR/EHR software and Microsoft Office is preferred; prior medical office or customer service experience is valued. This role is on site in a busy clinical setting.

Formación

• Greet and check in patients in a courteous and professional manner.
• Verify patient demographic and insurance information.
• Handle copays and process payments accurately.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Knowledge of medical terminology and insurance processes is helpful.
• Experience with EMR/EHR systems preferred.

Responsabilidades

• Answer incoming phone calls and direct calls appropriately.
• Schedule, confirm, and update patient appointments.
• Communicate effectively with providers, clinical staff, and patients.
• Assist with patient forms, referrals, and general administrative tasks.
• Monitor reception and waiting areas to ensure a positive patient experience.

Conocimientos

Customer service

Communication

Teamwork

Attention to detail

Professionalism

Calm under pressure

Multitasking

Educación

High school diploma or equivalent

Herramientas

EMR/EHR software

Microsoft Office

Descripción del empleo

Steindler Orthopedic Clinic is seeking a friendly, detail‑oriented front desk receptionist to greet patients, verify insurance, schedule appointments, and process payments in a fast‑paced clinic. You will support providers and staff while maintaining patient confidentiality and a positive patient experience.

Proficiency with EMR/EHR software and Microsoft Office is preferred; prior medical office or customer service experience is valued. This role is on site in a busy clinical setting.