Medical Front Desk & Patient Experience Specialist

US Foot & Ankle Specialists; Beckley (WV); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

Job summary

US Foot & Ankle Specialists in Beckley, WV is looking for a friendly Medical Front Desk Receptionist to join our busy clinic. You will greet patients, answer calls, schedule appointments, and support day-to-day operations of the medical office.

Ideal candidates have a High School diploma or GED, 2+ years of medical administrative experience, proficiency with Microsoft Office, and excellent communication and organizational skills to thrive in a fast-paced healthcare environment while maintaining

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization and verification, is a plus.
• Excellent customer service and interpersonal skills.
• Strong communication, multi-tasking, and problem-solving abilities.
• Ability to thrive in a fast-paced healthcare environment.
• HIPAA privacy and confidentiality compliance.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals and updates.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and OTC items.
• Review accounts receivable/payable changes since prior visits.
• Maintain an accurate log of orthotics received and schedule follow-ups.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance.
• Verify insurance eligibility, referrals, and authorizations for next-day appointments.
• Prepare and process daily reports and deposit slips.
• Review billing claims and denials; gather information to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Problem-solving

Attention to detail

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

US Foot & Ankle Specialists in Beckley, WV is looking for a friendly Medical Front Desk Receptionist to join our busy clinic. You will greet patients, answer calls, schedule appointments, and support day-to-day operations of the medical office.

Ideal candidates have a High School diploma or GED, 2+ years of medical administrative experience, proficiency with Microsoft Office, and excellent communication and organizational skills to thrive in a fast-paced healthcare environment while maintaining