Medical Front Desk & Patient Concierge

Cahaba Medical Care Foundation; West Centreville (AL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Cahaba Medical Care Foundation, Centreville Medical in Centreville, AL, is seeking a Clinical Operations professional for full-time on-site support. The role involves front desk duties, patient scheduling, insurance verification, and ensuring accurate demographic data in the EMR. Travel may be required occasionally.

The successful candidate will handle messages, assist patients respectfully, collect copays, and coordinate with clinical staff to support smooth clinic operations.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent ability to multitask.
• Must be able to take detailed messages and forward with complete information.
• Ensure accurate demographic data is entered into EMR.
• Flexibility in schedule and tasks.
• Minimum of a high school diploma.
• Prompt, regular attendance at the office.

Responsabilités

• Answer the telephone in a courteous and professional manner within 3 rings.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Fax documents.
• Prepare documents for mail-out.
• Open and distribute incoming mail.
• Assist in routing telephone calls and messages to the appropriate staff.
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy.
• Check and transcribe demographic information from the patient intake sheet to their EMR to ensure correct demographics.
• Triage telephone calls from other health care facilities or staff to the appropriate clinical personnel.
• Communicate with providers about patient and scheduling conflicts.
• Ensure patients have correct forms to fill out prior to encounters (demographics, HIPAA, etc.).
• Ask for updated insurance information, verify eligibility, and screen for sliding fee eligibility.
• Explain sliding fee application process to eligible patients.
• Perform any other duties assigned by a supervisor.

Connaissances

Communication skills

Multitasking

Detailed messages

Demographic data entry

Flexibility

High school diploma

Attendance

Formation

High school diploma

Description du poste

Cahaba Medical Care Foundation, Centreville Medical in Centreville, AL, is seeking a Clinical Operations professional for full-time on-site support. The role involves front desk duties, patient scheduling, insurance verification, and ensuring accurate demographic data in the EMR. Travel may be required occasionally.

The successful candidate will handle messages, assist patients respectfully, collect copays, and coordinate with clinical staff to support smooth clinic operations.