Medical Front Desk Lead - Patient Flow & Scheduling

Randstad USA; Cranberry Township (Butler County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Randstad USA is hiring a Front Desk Lead for a healthcare practice in Cranberry Township, PA. The role combines administration with leadership, supervising front desk staff, managing scheduling, verifying insurance, collecting co-pays, and ensuring HIPAA compliance.

You’ll work at the front desk, greet patients, and coordinate with clinical teams to maintain smooth patient flow. Previous medical office experience and Nextech/ICP familiarity are preferred.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of medical office experience.
• Nextech/ICP experience strongly preferred.
• Reliable with good attendance and punctuality.
• Good judgment in routing inquiries.

Responsibilities

• Coordinate front desk activities and supervise staff.
• Manage patient flow between front desk and clinical operations.
• Audit demographic collections and coach staff.
• Handle daily cash reconciliation and posting issues.
• Monitor scheduling, recalls, and reminders per SOP.
• Greet patients, collect documents, verify insurance, and collect co-pays.
• Enter data accurately in the practice management system.
• Maintain HIPAA compliance and privacy standards.
• Lead daily huddles and participate in team meetings.

Skills

Strong interpersonal & communication

Attention to detail

Healthcare insurance concepts

Multitasking

HIPAA awareness

Cash handling

Customer service excellence

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

Randstad USA is hiring a Front Desk Lead for a healthcare practice in Cranberry Township, PA. The role combines administration with leadership, supervising front desk staff, managing scheduling, verifying insurance, collecting co-pays, and ensuring HIPAA compliance.

You’ll work at the front desk, greet patients, and coordinate with clinical teams to maintain smooth patient flow. Previous medical office experience and Nextech/ICP familiarity are preferred.