New Patient Coordinator

Jax Spine and Pain Centers; Jacksonville (FL); On-site; USD 33,000 - 50,000; Full time

Job summary

Jax Spine & Pain Centers in Northeast Florida is seeking a compassionate New Patient Coordinator to be the first contact for prospective patients. You will guide them through intake, scheduling, and insurance verification, ensuring a smooth registration process with HIPAA compliance.

Ideal candidates communicate clearly, stay organized in a fast-paced medical office, and collaborate with providers and staff to deliver excellent patient experiences and timely access to care.

Qualifications

• High school diploma or equivalent.
• Experience in medical scheduling or patient access preferred.
• Experience with EMR systems (eClinicalWorks preferred).
• Knowledge of insurance verification, referrals, and HIPAA guidelines.
• Strong communication and organizational skills.

Responsibilities

• Serve as the primary contact for new patient inquiries by phone, email, and referrals.
• Schedule new patient appointments coordinating provider availability and types.
• Enter patient demographics, insurance, and referral data into the EMR.
• Verify insurance eligibility and determine referral/authorization needs.
• Explain policies, expectations, and required documentation to patients.
• Coordinate receipt of medical records, imaging, and referrals before appointments.
• Collaborate with providers and staff to facilitate scheduling.
• Maintain accurate patient records and ensure HIPAA compliance.
• Respond to patient questions and resolve scheduling concerns professionally.
• Monitor referral queues and follow up to ensure timely access.
• Assist with additional administrative duties as needed.

Skills

Customer service

Multitasking

Data entry

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR (eClinicalWorks)

Microsoft Office

Job description

Position Summary

Jax Spine & Pain Centers is seeking a compassionate, organized, and customer-focused New Patient Coordinator to join our growing team. As the first point of contact for prospective patients, you will play a critical role in creating a positive patient experience by guiding individuals through the intake and scheduling process. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a fast-paced healthcare environment.

Key Responsibilities

• Serve as the primary point of contact for all new patient inquiries via phone, email, and electronic referrals.
• Schedule new patient appointments while ensuring provider availability and appropriate appointment types.
• Obtain and accurately enter patient demographic, insurance, and referral information into the electronic medical record (EMR).
• Verify insurance eligibility and determine referral and authorization requirements.
• Explain practice policies, appointment expectations, and required documentation to patients.
• Coordinate receipt of medical records, imaging, and referral documentation prior to appointments.
• Collaborate with providers, clinical staff, and referral sources to facilitate timely patient scheduling.
• Maintain accurate patient records and ensure compliance with HIPAA and privacy regulations.
• Respond promptly to patient questions and resolve scheduling concerns with professionalism and empathy.
• Monitor referral work queues and follow up on pending referrals to ensure timely patient access.
• Assist with additional administrative duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of medical scheduling, patient access, call center, or healthcare administrative experience preferred.
• Experience with electronic medical records (eClinicalWorks experience preferred).
• Knowledge of medical terminology, insurance verification, referrals, and prior authorizations preferred.
• Strong customer service and interpersonal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• Proficiency in Microsoft Office and general computer applications.

About Jax Spine & Pain Centers

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida’s Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician’s along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.