Medical Front Desk Specialist | Patient Services & Admin

DeKalb Health; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with generous company match

Short Term and Long Term Disability

Job summary

DeKalb Health in Charleston, SC is seeking a professional Medical Front Desk Representative to deliver excellent patient service. You will greet patients, verify demographics and insurance in the EHR system, collect co-pays, and schedule or reschedule appointments.

Responsibilities include answering multi-line calls, scanning documents, maintaining confidentiality, and coordinating with clinical staff to manage arrivals and delays. Prior experience and HIPAA knowledge preferred.

Qualifications

• 1–2 years of experience in a medical office, healthcare, or customer service setting preferred.
• High school diploma or GED required; additional certification preferred.
• Familiarity with HIPAA and health insurance types (HMO, PPO, Medicare, Medicaid).

Responsibilities

• Greet and check in patients in a courteous, professional, and timely manner.
• Verify and update patient demographics and insurance information in the practice management/EHR system.
• Collect co-pays, deductibles, and outstanding balances at time of service.
• Schedule, reschedule, and confirm patient appointments via phone, in person, or through the patient portal.
• Answer multi-line phone system, screen and route calls appropriately, and take accurate messages.
• Scan and upload patient documents (ID, insurance cards, consent forms) into the EHR.
• Check patients out, schedule follow-up appointments, and provide visit summaries or after-visit instructions as directed.
• Maintain patient confidentiality and comply with HIPAA regulations at all times.
• Communicate with clinical staff regarding patient arrivals, delays, and scheduling changes.
• Manage the waiting room environment, including monitoring wait times and communicating delays to patients.
• Process incoming and outgoing mail and faxes.
• Reconcile daily co-pay/cash collections and prepare deposit logs.
• Maintain a clean, organized, and professional front office/reception area.

Skills

Verbal communication

Written communication

Customer service

Data entry

Time management

Multitasking

HIPAA compliance

Education

High school diploma or GED

Associate's degree or medical office certification preferred

Tools

EHR software

Practice management software (eClinicalWorks)

Microsoft Office

Job description

DeKalb Health in Charleston, SC is seeking a professional Medical Front Desk Representative to deliver excellent patient service. You will greet patients, verify demographics and insurance in the EHR system, collect co-pays, and schedule or reschedule appointments.

Responsibilities include answering multi-line calls, scanning documents, maintaining confidentiality, and coordinating with clinical staff to manage arrivals and delays. Prior experience and HIPAA knowledge preferred.