Medical Front Desk Associate - Patient Concierge & Admin

Goshen Medical Center; Faison (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Goshen Medical Center seeks a friendly front desk associate to support daily administrative tasks and patient interactions. You will answer phones, greet patients, verify insurance information, and collect fees before visits.

You’ll also manage patient check-in/out in the computer system and help with appointment scheduling. The role requires strong organization, multitasking, and a proactive approach to addressing patient inquiries.

Qualifications

• Associate degree in office assistant/medical assistant preferred.
• Proficiency with Windows-based programs including spreadsheets and word processing.
• Career Readiness Certificate.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider.
• Check patient in and out on computer system. This includes verification of insurance and demographic information.
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available.
• Manage new patient requests. Set-up new patient packets and charts.
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet

Skills

Windows-based software

Scheduling programs

Patient communication

Multitasking

Education

Office/Medical assistant degree (associates)

Tools

Spreadsheets

Word processing

Job description

Goshen Medical Center seeks a friendly front desk associate to support daily administrative tasks and patient interactions. You will answer phones, greet patients, verify insurance information, and collect fees before visits.

You’ll also manage patient check-in/out in the computer system and help with appointment scheduling. The role requires strong organization, multitasking, and a proactive approach to addressing patient inquiries.