Medical Front Desk Assistant - Patient Access

Claratel Behavioral Health; Decatur, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Claratel Behavioral Health is seeking a Front Office Assistant for our Winn Way Office, 445 Winn Way Decatur, GA 30030. You will be the first point of contact, delivering exceptional customer service to clients and visitors and supporting daily operations.

Responsibilities include greeting clients, admitting them, insurance verification, scheduling, verification of authorizations and treatment plans, bed census, answering multi-line phones, and safeguarding patient rights under HIPAA.

Qualifications

• Front desk experience in a medical setting preferred.
• Excellent communication skills, both verbal and written.
• Ability to multi-task in a fast-paced environment.
• Proficient data entry with a minimum of 45 wpm.
• Familiarity with electronic medical records and basic office equipment.

Responsibilities

• Greeting clients and guests upon arrival.
• Facilitating the process of admitting clients to the facility.
• Insurance verification.
• Scheduling.
• Appointment reconciliation.
• Verifies authorizations and treatment plans.
• Bed management and census verification.
• Answering multi-line phones and responding to requests.
• Protecting patients’ rights through HIPAA compliance.
• Excellence in communication, verbal and written.

Skills

Customer service

Multitasking

Fast data entry

Phone etiquette

HIPAA compliance

Education

High School Diploma

Tools

Avatar EMR

Job description

Claratel Behavioral Health is seeking a Front Office Assistant for our Winn Way Office, 445 Winn Way Decatur, GA 30030. You will be the first point of contact, delivering exceptional customer service to clients and visitors and supporting daily operations.

Responsibilities include greeting clients, admitting them, insurance verification, scheduling, verification of authorizations and treatment plans, bed census, answering multi-line phones, and safeguarding patient rights under HIPAA.