Front Office Assistant

Claratel Behavioral Health; Decatur, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Claratel Behavioral Health is seeking a Front Office Assistant for our Winn Way Office, 445 Winn Way Decatur, GA 30030. You will be the first point of contact, delivering exceptional customer service to clients and visitors and supporting daily operations.

Responsibilities include greeting clients, admitting them, insurance verification, scheduling, verification of authorizations and treatment plans, bed census, answering multi-line phones, and safeguarding patient rights under HIPAA.

Qualifications

• Front desk experience in a medical setting preferred.
• Excellent communication skills, both verbal and written.
• Ability to multi-task in a fast-paced environment.
• Proficient data entry with a minimum of 45 wpm.
• Familiarity with electronic medical records and basic office equipment.

Responsibilities

• Greeting clients and guests upon arrival.
• Facilitating the process of admitting clients to the facility.
• Insurance verification.
• Scheduling.
• Appointment reconciliation.
• Verifies authorizations and treatment plans.
• Bed management and census verification.
• Answering multi-line phones and responding to requests.
• Protecting patients’ rights through HIPAA compliance.
• Excellence in communication, verbal and written.

Skills

Customer service

Multitasking

Fast data entry

Phone etiquette

HIPAA compliance

Education

High School Diploma

Tools

Avatar EMR

Job description

Claratel Behavioral Health has an exciting opportunity for a Front Office Assistant at our Winn Way Office 445 Winn Way Decatur, GA 30030. The Front Office Assistant serves as the first level of contact for the client experience ensuring exceptional customer service delivery.

HOURS:
Mon- Fri 8:00am- 5:00pm

Under general supervision, the Front Office Assistant will perform a variety of general clerical duties in support of the daily functions of the program including, but not limited to:

DUTIES AND RESPONSIBILITIES:

• Greeting clients and guests upon arrival
• Facilitating the process of admitting clients to the facility
• Insurance Verification
• Scheduling
• Appointment Reconciliation
• Verifies Authorizations and Treatment Plans
• Bed Management and Census Verification
• Answering multi-line phones and responding to requests immediately
• Protecting patients’ rights through strong adherence of HIPPA regulations
• Excellence in communication skills, both verbal and written

MNIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Professional front office etiquette
• Pleasant demeanor
• Ability to multi-task
• Excellent communication Skills
• Organization skills
• Data entry skills
• Minimum of two years of front desk experience in a medical office or hospital setting
• Previous experience with Electronic Medical Records
• Proficiency in computer program applications and basic office equipment
• Strong data entry skills with the ability to type a minimum of 45 wpm

PREFERRED QUALIFICATIONS:

• Prior experience working in a mental health environment
• Completion of a Medical Administrative Assistant program
• Experience with AVATAR electronic medical record software

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.This employer participates in E-Verify.

For more information visit www.claratel.org/careers

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA