Medical Front Desk & Admissions - Crisis Care (Day Shift)

Munson Healthcare; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Munson Healthcare is seeking a Medical Business Receptionist for the Adult Crisis Residential Program in Traverse City, MI. You will manage patient intake, verify insurance, schedule appointments, and greet visitors in a fast-paced front-office environment.

The role emphasizes trauma-informed care, teamwork with clinical staff, and providing excellent customer service while supporting patients through crisis stabilization and discharge planning.

Qualifications

• High school graduate or GED.
• One year (32 credits) of college and/or training or equivalent experience in a related field.
• Successful completion of medical terminology course within 6 months of hire.
• A minimum of one year experience successfully working with the public with minimal supervision.

Responsibilities

• Obtains and verifies all required patient information and enters it into the registration system accurately.
• Inputs and updates all insurance information in appropriate screens.
• Schedules patient appointments including referrals and diagnostic testing.
• Greets patients professionally in person and over the phone.
• Collects copays and balances due on patient accounts.
• Responds effectively to patients and families.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

College credits or training (1 year)

Job description

Munson Healthcare is seeking a Medical Business Receptionist for the Adult Crisis Residential Program in Traverse City, MI. You will manage patient intake, verify insurance, schedule appointments, and greet visitors in a fast-paced front-office environment.

The role emphasizes trauma-informed care, teamwork with clinical staff, and providing excellent customer service while supporting patients through crisis stabilization and discharge planning.