Medical Front Desk

OrthoLA; Thibodaux (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Employee perks

Job summary

OrthoLA is seeking a dedicated front desk representative to manage patient intake at our Thibodaux clinic. The role supports patient flow at point-of-entry, handles check-in/out, insurance verification, and copay collection, while entering demographics into EMR and scheduling follow-ups.

It requires excellent communication and a professional demeanor in a fast-paced setting. The position is in-person, full-time, non-exempt, with standard Monday–Friday hours.

Qualifications

• High school diploma or GED required.
• Experience in a medical office is preferred.
• Familiarity with medical scheduling systems is a plus.

Responsibilities

• Greet patients and visitors at entry.
• Assist with patient check-in/check-out.
• Verify insurance.
• Collect copays and deductibles.
• Enter patient demographics into EMR and practice management systems.
• Schedule follow-up appointments.
• Maintain reception area in a neat, orderly condition.
• Perform other related duties as assigned.

Skills

Excellent communication

Customer service

Professional demeanor

Multitasking

Medical terminology

HIPAA compliance

Office skills

Education

High school diploma or GED

Job description

The front desk representative facilitates patient care at point-of-entry for all clinical locations. The primary responsibility of this position is patient intake.

Duties/Responsibilities

• Welcomes patients and visitors upon entry into the clinic.
• Assists with patient checkin/checkout.
• Verify insurance.
• Collects copays and deductibles.
• Enters patient demographics into EMR and practice management systems.
• Schedules followup appointments.
• Maintains reception area in a neat and orderly condition.
• Other related duties as assigned.

Required Skills/Abilities

• Excellent communication and interpersonal skills.
• Strong customer service skills with a focus on patient satisfaction.
• Professional, dependable, and maintains positive attitude in fastpaced environment.
• Organized and able to multitask to facilitate efficient workflow.
• Knowledgeable of medical terminology and general medical practice operations.
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
• Basic office skills such as typing, filing, and operating phones.

Education and Experience

• High school diploma or GED required.
• Experience in office role (medical office preferred).
• Familiarity with medical scheduling systems is a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Benefits

• Health, dental, vision, disability, and life insurance, 401(K) with company match, PTO, paid holidays, employee perks.

This is an in-person position located in Thibodaux, LA. This is a full-time, non-exempt position. Typical schedule is Monday-Friday.

OrthoLA is an equal opportunity employer.