Medical Equipment Setup, CSR

Lincare Holdings; Hot Springs (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Lincare Holdings is seeking an in-home Respiratory Support Technician to set up CPAPs/RADs, verify insurance, and educate patients on proper use. You will maintain equipment, monitor compliance, manage oximetry processes, and support on-call duties in the Hot Springs area.

Travel to patients' homes using your own vehicle is required; a high school diploma and valid driver's license are essential. A cooperative team and a patient-centered role await.

Qualifications

• Must have a high school diploma or equivalent.
• Valid driver's license.
• Completion of company's Equipment Certification Program.
• Good interpersonal, verbal, and written communication skills.
• Must be computer-literate.
• Must be able to read and interpret instructions and communicate them to patients.

Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner.
• May perform setup of oxygen equipment and other DME in patients' homes and complete required documentation.
• Clean rental equipment and maintain warehouse/storage area.
• Monitors CPAP/RAD Compliance and follows up with non-compliant patients.
• Responds to patient requests for CPAP/RAD supplies, including insurance verification and shipping.
• Monitors mdINR Compliance and follows up with non-compliant patients.
• Manages the center's oximetry process.
• Follows company Safety & Regulatory policies including OSHA.
• Participates in on-call responsibilities; frequency depends on center size.
• Represents the company through professional appearance and patient care.
• May back up teammates during vacations or absences.
• Requires use of personal vehicle and a valid driver's license.
• Occasionally lifts and/or moves up to 25 pounds.

Skills

Interpersonal communication

Verbal communication

Written communication

Computer literacy

Instruction reading

Education

High school diploma or equivalent

Valid driver's license

Equipment Certification Program completion

Tools

CPAP/RAD equipment training

Job description

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.

Job Responsibilities:

• Performs CPAP/RAD setups in a timely and professional manner
  • May also perform setup of oxygen equipment and other DME in patients' homes as well
  • This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
• Cleans rental equipment when returned to the center, in accordance with policies and procedures
  • Maintain cleanliness and organization of warehouse/storage area
• Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
• Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
• Monitors mdINR Compliance report and follows up with non-compliant patients
• Manage the center's oximetry process
• Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
• Responsible for participating in on-call responsibilities for the center
  • The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
• Represents the company through professional personal appearance, patient care activities
• May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
• Requires use of personal vehicle and a valid driver's license

Education and Experience:

• Must have a high school diploma or equivalent
• Valid driver's license
• Completion of company's Equipment Certification Program
• Must have good interpersonal, verbal, and written communication skills
• Must be computer-literate
• Must be able to read and interpret instructions and effectively communicate them to patients

Physical Demands:

The employee must occasionally lift and/or move up to 25 pounds.