Medical Equipment Customer Support Specialist

ResMed Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

ResMed seeks a Customer Support specialist to deliver high-quality service across phone, email, chat and social channels. You will address enquiries about products, services and warranties, process orders, enter data and resolve general complaints, with first-line technical and clinical assistance when needed.

Working with cross-functional teams, you will track therapy status, adhere to procedures and escalate complex issues for timely resolution.

Qualifications

• Minimum of 1 year of related experience.
• Broad knowledge of routines and procedures to handle day to day situations.
• Will generally only require instructions on new assignments.

Responsibilities

• Handle customer inquiries via phone, email, chat, or social media.
• Process orders for medical supplies and equipment and maintain client records.
• Escalate issues to relevant teams for timely resolution and provide metrics as required.
• Document problems in the ticketing system with resolutions.

Skills

Customer service

Communication

Multichannel support

Education

Vocational training or equivalent experience

Tools

Ticketing system

Job description

ResMed seeks a Customer Support specialist to deliver high-quality service across phone, email, chat and social channels. You will address enquiries about products, services and warranties, process orders, enter data and resolve general complaints, with first-line technical and clinical assistance when needed.

Working with cross-functional teams, you will track therapy status, adhere to procedures and escalate complex issues for timely resolution.