Home Healthcare CSR: Insurance & Intake Specialist

Rotech Healthcare; Natchitoches (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical coverage

401(k) plan

Life insurance

Employee discounts

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our team in home healthcare intake and insurance verification.

You’ll be the first contact for patients and referral sources, ensuring accurate intake and insurance qualification while coordinating durable medical equipment and respiratory services. This role requires strong communication, multitasking, and attention to detail, with opportunities to grow in a mission-driven company that values

Qualifications

• High school diploma or GED; education as required by contract or law.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Familiarity with insurance verification and reimbursement practices.

Responsibilities

• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.

Skills

Communication

Independent working

Team collaboration

Verbal and written English

Confidentiality

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our team in home healthcare intake and insurance verification.

You’ll be the first contact for patients and referral sources, ensuring accurate intake and insurance qualification while coordinating durable medical equipment and respiratory services. This role requires strong communication, multitasking, and attention to detail, with opportunities to grow in a mission-driven company that values