Medical Documentation Specialist - Patient & Doctor Coordination

Jandbmedical; Wixom, Northern (MI, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Jandbmedical in Wixom, MI is seeking a Customer Service Representative to support the Med Docs Team by following up with patients and physicians to ensure all documents for payment are obtained and in order.

The role is full-time, Monday–Friday with occasional evenings and weekends. Candidates should have 2+ years of experience in a fast-paced customer service role, with strong attention to detail and the ability to manage multiple tasks and follow procedures.

Qualifications

• 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Demonstrated ability to follow multi-step procedures and apply attention to detail.

Responsibilities

• Create the prescription and send to the doctor for approval after identifying product needs.
• Follow up to ensure prescription is received.
• Refer requests that are off contract to the Prior Authorization team.
• Verify issued prescriptions comply with insurance requirements.
• Set up products to ship once in order.
• Enter notes and other relevant information into the system.
• Complete all required training.
• Inform Team Support of unusual client issues or matters needing attention.
• Submit reports to leaders as requested.

Skills

Customer service

Multitasking

Attention to detail

Documentation

Job description

Jandbmedical in Wixom, MI is seeking a Customer Service Representative to support the Med Docs Team by following up with patients and physicians to ensure all documents for payment are obtained and in order.

The role is full-time, Monday–Friday with occasional evenings and weekends. Candidates should have 2+ years of experience in a fast-paced customer service role, with strong attention to detail and the ability to manage multiple tasks and follow procedures.